Valley Heartland

Tuesday, May 7th · 9am-10:30am

FREE

Speaker: Natalie Matias, Skills Camp Co

LEARNING OUTCOMES

• Recognize “The 12 stages of Burnout” and which ones you’re going through.
• Describe negative consequences of stress on yourself and others.
• Practice strategies to prevent burnout and reduce impact of stress.
• Identify strategies to prevent burnout and achieve more using a simple 6-step solution developed by our own Hamza Khan, “The D.R.A.G.O.N. Method”.
• Understand the biology of stress
• Develop strategies for to building greater focus and attention.
• Identify your specific stress driver (of five) and how to manage it.

Stress, and the resulting burnout, have been called the “health epidemic of the 21st century” by the World Health Organization and is estimated to cost American businesses up to $300 billion a year. It impacts every part of your physical, social, and psychological self and can have dramatic effects. In today’s fast-paced, high-demand world, it’s harder to just stop, breathe, and live in the moment. With the right tools and some simple mindfulness strategies, one has the power to greatly decrease the negative effects of stress and increase personal health, happiness, and well-being. This workshop will investigate the stages of burnout, how to prevent burnout, and stress management strategies to continue to be a high performer.

BENEFITS

• Reduced stress and the related health concerns such as fatigue and headaches.
• Reduces the impact stressful situations have on you when they occur.
• Improved mental and physical health.
• Increased productivity.
• Reduced absenteeism and turnover.

Speaker BIO

Natalie Matias is a dynamic leading facilitator at SkillsCamp, a soft skills development company, and has a passion for mindfulness and promoting sustainable work/life cultures through self-care, conflict resolution, and mindful leadership. She is a first-generation immigrant of the Philippines and settler of Tkaronto, Canada. Natalie also coaches people on mindfulness and holds a Bachelor of Commerce Honours in Marketing & International Business from the University of Manitoba.

Tuesday, May 28th · 9am-10:30am

FREE

Speaker: Reggie Waterman, Skills Camp Co

Almost all of us have experienced bad customer service. Perhaps your server forgot about you at a restaurant or your call was passed around from department to department. Not only do we remember bad customer service more often, we share it with more people. Customer service is not just reserved for those with the words in their title. It is how any employee treats your customers before, during, and after a sale. We take an empathy-based approach to external and internal customer service. Whether there is a sale to be made or not, customer service should be an element of everyone’s job. How your company treats people is integral to the experience they walk away with and informs how they think of your brand. But what are the skills needed for good customer service? How can it go from good to great? What are the downfalls? This workshop will address this and more.

LEARNING OUTCOMES

• Learn pro-active ways to show your customers good service
• Understand service-language in relation to your company’s values
• Learn strategies for empathizing with a customer
• Adapt to different customer behavior styles and needs
• Use techniques for dealing with angry or upset customers
• Learn from great examples of customer service in other areas
• Identify the benefits associated with great customer service

BENEFITS

• Increased customer satisfaction
• Higher customer retention
• Positive word-of-mouth marketing
• More engaged and happier employees

Speaker BIO

Reggie Waterman lives by the motto of “constantly keeping you in wonder”. He takes this motto and applies it to every aspect of his life as he firmly believes that you should always look for ways to evolve and create excitement that sparks curiosity. Founder of his own Branding Agency, Published Author, Speaker, Director of Product Marketing at Enable, and Workshop Facilitator, Reggie opens himself up to multiple streams in order to create multiple outcomes for the people he serves. Reggie has made it his mission to help others discover their purpose so that they can have an abundant life that aligns with their hopes and dreams.

Labour Market Information and Job Trends

Monday, May 6^th @ Noon

This webinar will provide you with an overview of Service Canada’s programs and services geared to job recruiters and job seekers. Plus, learn where to easily find the most up to date Labour Marketing Information and how to best connect with potential employees to fill vacant positions. Presented by Service Canada.

REGISTER:

https://us06web.zoom.us/meeting/register/tZIscu6gqDwuH9VS5jVuN0ld-JLcwkyVKYAe

Service Canada Overview for Newcomers

Wednesday, May 9^th @ Noon

This webinar will provide Service Delivery Partners an overview of Service Canada’s programs and services geared to Newcomers.  Learn how to help newcomers navigate the Canada.ca website including Social Insurance Number information and applications, how to find services, and what services are available for newcomers such as Employment Insurance, Pensions, Old Age Security, Canadian Dental Care Plan and more. Presented by: Service Canada

REGISTER: https://us06web.zoom.us/meeting/register/tZ0scOqoqz0pH9GBDL60A1QaCs2HypZCdwBF

Friday, May 10^th from 11 AM to 2 PM

Free + Lunch will be provided.

At Valley Heartland Innovation Centre, 91 Cornelia St W, Smiths Falls

Gain insights into the essentials of Community Economic Development, its importance, and the impact of strategic planning. Engage in discussions about the collaborative roles and the resources available to enhance our collective efforts. This workshop is presented by the Ontario Ministry of Agriculture, Food and Rural Affairs.

Who Should Attend? Elected officials, economic development board/committee members, municipal staff, and community leaders.